Frequently Asked Questions

Search for the hotel name in the “Where are you traveling” field on the left-hand side of the webpage ticking the "I'm flexible on dates" box . You can find the address & telephone numbers below the hotel Name.

On the webpage of each hotel, a short list of amenities is provided on which you can find out about details such as airport shuttle services, fees for high-speed internet access, or our pet policies. Search for the hotel name in the “Where are you traveling” field on the left-hand side of the webpage ticking the "I'm flexible on dates" box to be lead to the hotel’s own webpage with more detailed information. For further information regarding airport transfers and other local transportation, click on "Directions” or Contact Us.

Step 1 of 3: Go to www.nh-hotels.com. Search for the destination or hotel name in the “Where are you traveling” field on the left-hand side of the webpage and click on the hotel or destination
Step 2 of 3: Choose the dates you'd like to stay or click the "I'm flexible on dates" box and click on the "SEARCH FOR A HOTEL" button
Step 3 of 3: You will find a short description of the hotel, including photos and general information on the hotel and the city, room details, as well as booking information and offers.

Users may write to NH HOTEL GROUP,  to Address: Calle Santa Engracia 120, 7ª, 28003, Madrid, or by email to protecciondedatos@nh-hotels.com, including a copy of their identity document, at any time and free of charge, to Request the deletion of your personal data when, for any reason, the data is no longer necessary for the purposed for which it was obtained.

Children of up to 11 years of age stay free of charge.* This applies for a maximum occupancy of two children per room and may vary depending on room size and local legislation.Children up to 2 years of age are provided with free breakfast and a 50% discount on regular breakfast prices applies for children between 2 and 11 years. 

*with the exception of children over 2 staying at the: 

• NH Collection Madrid Eurobuilding, here a €20 VAT included supplement is charged per child per night. 
• NH Collection Barcelona Gran Hotel Calderón, here a 30€ VAT included supplement is charged per child per night. 
• NH Collection Barcelona Pódium, here a 30€ VAT included supplement is charged per child per night.

In order to reserve a baby cot, please Contact Us.

In order to use your promotional code click on “Promotional code” at the bottom of the search box on the home page and introduce your promotional code in the field below.

Without a credit card guarantee: Until 6pm in Spain, Portugal, Andorra, Germany, Switzerland & Austria, and until 4pm in Belgium, the Netherlands, Luxembourg, France, Italy & the United Kingdom.

We have a strict policy on non-refundable prepayment rates, which does not allow for any sort of modification or cancellation. In case of a “force majeure” please contact the hotel.

Yes, except in the case of promotional- and prepayment rates. For more information, please click here.

Yes, on our website www.nh-hotels.com, logging in with your member credentials. For more information please contact the NH Hotel Group Department or click here.

Users may write to NH HOTEL GROUP to Address: Calle Santa Engracia 120, 7ª, 28003, Madrid, or by email to protecciondedatos@nh-hotels.com, including a copy of their identity document, at any time and free of charge, to Request the deletion of your personal data when, for any reason, the data is no longer necessary for the purposed for which it was obtained.

Members may write to NH HOTEL GROUP,  to Address: Calle Santa Engracia 120, 7ª, 28003, Madrid, or by email to  unsubscribenhrewards@nh-hotels.com or to protecciondedatos@nh-hotels.com, including a copy of their identity document, at any time and free of charge, to Request the deletion of your personal data when, for any reason, the data is no longer necessary for the purposed for which it was obtained.

It is a real price depending on the day you book. The prices change every day and the statement starting "Lowest Price" or "from/night" is indicative and subject to dates and availability.